Shipping & Returns

We want you to love your My Little Mouse order!
*Please check your order upon deliver, as we understand our products are purchased months prior to your little ones birthdays, Christmases, etc.

We offer a 12 months manufacturers warranty for all our products. 

Shipping is calculated at checkout for all countries.
Please note that each product is made by hand and has its own unique characteristics. You will qualify for a full refund if the product is damaged from shipping or if the product does not match the description. We cannot provide you with a refund if the product is damaged by your child so be sure to read our Age Guide below to determine the suitability for your child. 
  • If your item appears faulty when you receive it, please contact us at immediately! (Returned requests cannot be processed after 30 days of receiving product.)
  • Please email your order confirmation number followed by clear photos of the fault/damage so we can asses each customer's return individually.

  • Item/s must be returned in original unopened condition (original packaging).

  • Gift Cards may not be returned.

Original shipping charges are non-refundable for exchanges.


In general, our products are designed to be played with children 4 years and up. Some of the smaller items could pose a choking hazard so children should not be left unsupervised while playing.